FAQ

Thank you for scheduling your service (i.e., facial, brow work, eyelash or wax) at SKIN BY CINDY.  Below you will find a few things you should know about your upcoming appointment.

  1. We have a 24 hour cancellation policy due to a high demand for appointments. A credit card is required to hold all appointments and in case you cannot make it PLEASE cancel your appointment 48 hours before or you will lose your deposit.

  2. Arrive 10 minutes before your scheduled treatment as you will need to fill out a client form. This form gives us vital health information we need to help choose the best treatment for you.

  3. Keep in mind that certain conditions, like pregnancy and acute health conditions, may limit treatment options. We always keep the health of our clients as our top priority in choosing a treatment that is right for you.

  4. We customize all facials and other treatments for your individual skin type and will always advise you of the best service for your skin type. There are no extra charges and it is part of our service to you.

  5. Light extractions might be recommended by the esthetician. However, please note it will cut in to your service time.

  6. Your skin regenerates every 21-28 days, so to maximize the cumulative results of our treatments, we recommend a facials every 3-4 weeks. At a minimum, we suggest getting a facial 4x per year, because your skin has unique needs with each change of season.

  7. FORMS OF PAYMENT: We accept cash and all major credits cards: Visa, Mastercard, Discover, and American Express.

  8. DISCOUNTS & OFFERS: For the month of March we are offering a 20% discount on all services as a Grand Opening sale. Use code GRAND20 at booking.

  9. Tax is not included in our services and will be charged after your service is performed. 

  10. Lastly, if you have any questions about your upcoming appointment/s please call us and we will take care to answer all your questions swiftly.

We mainly focus on French Pharmacy skincare products which are used in our treatments and services. Information regarding these products can be answered upon request in person, over the phone or through email. The treatments, services, and facilities provided or received at SKIN BY CINDY are intended for general purposes only and are not intended to be a substitute for professional medical treatment for any conditions, medical or otherwise, that clients may have. Nothing on this site should be construed as providing medical, dermatological, or other such advice, and you are encouraged to consult with your doctor before engaging in any services or should you otherwise have any concerns.

SANITATION POLICY

When coming in to your appointment, you will see that we've made some changes to help ensure the safety of you and of our team:

  1. Our studio has been fully sanitized and cleaned by medical-grade anti-virus cleaning agencies.

  2. We have hand sanitizer in our studio and must be used upon entry.

  3. Our studio is fully sanitized between appointments, and extra time is scheduled between appointments for the sanitation process.

If you have any additional questions, please send us an email! 

skinbycindy@outlook.com